Refund policy

7-Day Return and Refund Policy

We want you to be satisfied with your purchase. If you would like to return an eligible item, please contact us at info@3dlabiz.com within seven (7) calendar days of confirmed delivery.

Return Eligibility

To qualify for a return, the item must be:

  • Unused and in its original condition

  • Returned with all included parts and accessories

  • Packaged securely to prevent damage during shipping

  • Shipped only after return authorization has been provided

Customers must ship an approved return within seven (7) calendar days after receiving return instructions. Returns sent without prior authorization may not be accepted.

Customized and Personalized Products

Customized, personalized, made-to-order, and specially commissioned products are generally not eligible for return or exchange unless they arrive damaged, defective, or materially different from the approved order specifications.

Return Shipping

The buyer is responsible for all return-shipping costs. Original shipping charges are nonrefundable unless the item arrived damaged, defective, or incorrect due to an error by 3DLaBiz.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. 3DLaBiz is not responsible for returned items that are lost or damaged while in transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at renatto@3dlabiz.com and include your order number and clear photographs of the item and packaging.

If we confirm that the problem was caused by a manufacturing or fulfillment error, we will work with you on an appropriate replacement, repair, or refund at no additional shipping cost.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Items returned used, incomplete, improperly packaged, or damaged after delivery may be denied a refund or may receive a reduced refund based on their condition.

Cancellations

Because many products begin production shortly after an order is placed, cancellation requests are not guaranteed. Customized or personalized orders cannot be canceled after design work or production has begun.

Contact Us

To request a return or ask a question about your order, contact:

3DLaBiz
Operated by Sebastiani Companies LLC
Email: renatto@3dlabiz.com